Best Self-Hosted Hiver Alternatives in 2026
Hiver is a customer service tool that turns Gmail into a shared inbox with ticketing, automations, and analytics.
6 Self-Hosted Alternatives to Hiver
Chatwoot
28KOmnichannel customer support consolidating live chat, email, WhatsApp, and social media into one shared inbox — with a built-in AI assistant.
Zammad
5.5KZammad is a Ruby-based application that provides helpdesk software.
FreeScout
4.2KFreeScout gives you email-based customer support application, help desk and shared mailbox on your own infrastructure.
chaskiq
3.5KChaskiq is a TypeScript-based application that provides versatile messaging solution for businesses to engage customers through multiple channels.
Frappe Helpdesk
3KFrappe Helpdesk is a self-hosted customer support & ticketing replacement for FreshDesk, Front, and more.
Cossistant
540Cossistant lets you support platform combining AI and human agents. React components entirely on your own server.
Why Look for Hiver Alternatives?
Hiver is a customer service tool that turns Gmail into a shared inbox with ticketing, automations, and analytics.
Self-hosted alternatives give you full data ownership, predictable costs, and zero vendor lock-in. You run the software on your own infrastructure and control everything.
6 Best Open-Source Alternatives to Hiver
chatwoot
Open-source tool for managing customer interactions across multiple channels. — 27,809 GitHub stars. Licensed under Custom.
Zammad
Open source helpdesk for seamless support. — 5,449 GitHub stars. Licensed under AGPL-3.0.
FreeScout
Lightweight help desk and shared inbox — 4,149 GitHub stars. Licensed under AGPL-3.0.
Frappe Helpdesk
Helpdesk software which helps you streamline your company’s support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently — 3,027 GitHub stars. Licensed under AGPL-3.0.
Read full Frappe Helpdesk review
chaskiq
Open source messaging for marketing, support, and sales. — 3,500 GitHub stars. Licensed under Open Source.
Cossistant
Open-source support platform combining AI and human agents. React components with shadcn/ui design philosophy, styled with Tailwind CSS for NextJS apps. — 532 GitHub stars. Licensed under AGPL-3.0.
Why Self-Host Instead of Hiver?
- Data ownership. Your data stays on your server, not on Hiver’s infrastructure.
- Predictable costs. Pay a fixed VPS cost instead of growing per-user or per-usage fees.
- No vendor lock-in. Export and migrate your data anytime. You control the database.
- GDPR and compliance. Hosting your own tools simplifies data residency and compliance requirements.
Why teams switch from Hiver
- → Data ownership. Your data stays on your server -- not on Hiver's infrastructure.
- → Predictable costs. Pay a fixed VPS cost instead of growing per-user or per-usage fees.
- → No vendor lock-in. Export and migrate your data anytime. You control the database.
- → GDPR and compliance. Hosting your own tools simplifies data residency and compliance requirements.
Head-to-Head Comparisons
Chatwoot is purpose-built for customer support (live chat, ticketing, omnichannel). Rocket.Chat is a team messaging platform that also offers customer-facing features. Choose Chatwoot for customer support, Rocket.Chat for team communication.
Both chatwoot and Zammad are strong open-source options in the customer support space. chatwoot has 28k GitHub stars and Zammad has 5k. Compare their features, deployment, and community to choose the right fit for your needs.
Browse more Customer Support & Ticketing tools
Explore 19 open-source customer support & ticketing tools you can self-host.
View Customer Support & Ticketing →